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Travel Airfare LLC – Terms and Conditions for Cancellations, Modifications, and Refunds
At Travel Airfare LLC, our goal is to make every travel booking as smooth, transparent, and convenient as possible. We recognize that travel plans can change for a variety of reasons—sometimes planned, sometimes unexpected—and we aim to provide clarity on how cancellations, modifications, and refunds are handled.
This document outlines our official company policies, explains how different travel providers (such as airlines, hotels, and car rental agencies) may apply their own terms, and describes what you can expect when making or changing a reservation through Travel Airfare LLC.
We strongly recommend that all customers consider purchasing comprehensive travel insurance at the time of booking. Travel insurance can help cover unexpected events such as illness, natural disasters, airline strikes, weather-related cancellations, or other unforeseen circumstances that may affect your ability to travel.
By making a booking with Travel Airfare LLC, you acknowledge and agree to the terms outlined in this policy.
1. Cancellation Policy
1.1 General Terms
Unless otherwise stated at the time of booking, most reservations are classified as non-refundable and non-changeable. This means that once your booking is confirmed and paid, the ability to cancel or alter the booking may be limited or not permitted at all
If you wish to cancel, you must contact our customer support team in writing at support@travel-airfare.com. Phone support is available for guidance, but cancellations must be formally submitted to ensure accuracy.
Because we work with third-party travel providers, the cancellation rules of the airline, hotel, or rental agency will ultimately govern the eligibility and terms of any refund.
1.2 24-Hour Risk-Free Cancellation
Travel Airfare LLC offers a 24-hour grace period for eligible bookings. This allows you to review your travel plans after purchase and make adjustments if necessary. The following conditions apply:
The booking must be canceled within 24 hours of payment.
The scheduled departure date must be at least 7 days (168 hours) after the booking was made.
The reservation must be created either through our website or directly with our customer service team.
The underlying airline or provider must allow cancellations under this policy.
If all these conditions are met, you are entitled to a full refund with no penalty. This policy is designed to give our customers confidence in booking without fear of immediate penalties for minor errors or sudden changes in plans.
1.3 Airline Fare Rules and Conditions
Beyond the initial 24-hour period, all cancellations and refunds are subject to the specific fare rules set by the airline. These may include:
Refundable fares: Eligible for a cash refund, though a cancellation fee may apply.
Partially refundable fares: Only a portion of the ticket price may be returned; the rest may be forfeited as a fee.
Non-refundable fares: No cash refund is permitted. In some cases, the airline may issue a credit or voucher for future travel, but this is entirely at the discretion of the airline.
Penalties: Depending on fare type, cancellation fees may range from modest service charges to amounts equal to most of the ticket cost.
Because each airline has its own rules, our team will provide you with the applicable terms at the time of cancellation so you know what options are available.
1.4 Airline-Initiated Cancellations or Schedule Changes
Airlines sometimes make changes for operational reasons, including weather, equipment issues, staffing problems, or global events. If your flight is rescheduled, delayed, or canceled by the airline, you may be entitled to one of the following:
A full refund, if the new schedule does not meet your needs.
A free rebooking option, allowing you to travel at a later time or on a different flight.
A credit or travel voucher, which may be used for future travel on the same airline.
If you booked a vacation package that includes flights plus other services (such as hotels or car rentals), Travel Airfare LLC will coordinate with all affected providers to find the most flexible resolution. This may include rescheduling, credits, or partial refunds.
Customers are encouraged to contact us immediately upon receiving notice of a change or cancellation so that we can act quickly on their behalf.
1.5 Vacation Package Cancellations
For bookings that combine flights with hotels or car rentals, each component may have its own cancellation rules. For example:
An airline may provide only a travel credit, while the hotel may charge one night’s penalty.
A car rental agency may allow cancellation up to 48 hours before pickup, but not afterward.
These package-specific rules will be disclosed during checkout and in your booking confirmation. Please review these terms carefully before completing payment.
1.6 Hotel Reservations
Hotel cancellation rules vary widely. Important details include:
Free cancellation period: Many hotels allow free cancellation until a certain deadline, such as 24–72 hours before check-in.
Non-refundable rates: Discounted rates are often labeled “non-refundable,” meaning you cannot cancel or receive a refund after booking.
Partial refunds with penalties: Some hotels may permit cancellation but deduct a penalty, such as the cost of one night’s stay, from your refund.
We recommend that customers carefully review the cancellation terms presented during the booking process to avoid surprises later.
2. Modification Policy
2.1 General Rules
Most airlines permit certain changes to reservations but impose conditions. These may include:
A change fee (ranging from USD $200 to $600 on international routes).
Payment of any fare difference, meaning if the new flight is more expensive, you will pay the difference.
Restrictions on the number of times a ticket can be changed or on the types of changes permitted.
Please note that Basic Economy fares are generally non-changeable, and once purchased, these tickets cannot be modified.
2.2 How to Request a Change
To request a change, customers must contact support@travel-airfare.com. Please provide your booking details and the requested modification. Our team will verify whether the change is allowed under the provider’s rules and will inform you of any fees or charges before processing.
2.3 Hotel and Car Rental Modifications
Hotels may allow date changes, but such requests are subject to room availability and may require an adjustment in price.
Car rental agencies may allow changes to pickup or drop-off times, but fees may apply if changes are made after the reservation is confirmed.
3. Refund Policy
3.1 General Principles
Most reservations are non-refundable and non-changeable unless otherwise stated.
If a refund is permitted, it will be processed back to the original payment method used at the time of booking.
Refunds may be reduced by applicable fees, such as cancellation charges or supplier-imposed penalties.
3.2 Processing Timeline
Refund processing times vary by airline, hotel, and financial institution.
On average, refunds may take 15 to 45 business days to appear on your account statement.
Travel Airfare LLC will process eligible refunds promptly but cannot guarantee the exact timing, as this depends on third parties such as banks, credit card issuers, and travel suppliers.
3.3 Credits and Vouchers
In some cases, instead of a cash refund, providers may issue travel credits or future flight vouchers.
These credits are usually non-transferable, must be used with the same provider, and may have expiration dates.
4. Exceptions and Limitations
If you fail to check in or miss your flight, you will generally forfeit your booking with no refund or credit.
Non-refundable fares and promotional rates cannot be canceled, refunded, or changed.
In rare cases, exceptions may apply due to extraordinary circumstances, such as airline strikes or medical emergencies. These are subject to the discretion of the travel provider, not Travel Airfare LLC.